In its first 90 days on CargoCore, a two-warehouse 3PL absorbs 25% more orders
In its first 90 days on CargoCore, a fulfillment provider serving about 100 ecommerce brands took on 25% more weekly orders and 12 net new clients, while its cancellation rate fell from 2.0% to 1.5%.
- Orders per week
- +25%
- 19,397 → 24,311, first 13 weeks on CargoCore vs the 13 before
- Net new clients
- +12
- 100 → 112 active clients; 23 new brands started shipping
- Cancellation rate
- −0.5 pt
- 2.0% → 1.5%, and under 1% in the last two weeks
- Receipts matching expected quantity
- 97.3%
- Held (97.2% before) while inbound receipts rose 22%
“CargoCore has been indispensable in helping us manage growth and look around corners for areas where we're leaking profitability.”
The challenge
The company is a third-party fulfillment provider running two warehouses for about 100 ecommerce brands. Heading into late summer, its book was growing fast: existing clients were ordering more, and new brands were onboarding every few weeks.
Leadership needed to absorb that growth (more orders, more inbound freight, more SKUs on the shelf) without the chaos that usually comes with it. Three things made that hard:
Visibility across clients. There was no single view of how each brand was performing, and no early read on which clients were at risk of leaving.
Manual reporting. Client and leadership reports were assembled by hand from warehouse system exports.
Carrier spend. Freight cost by client was hard to see in time to act on it.
The approach
In mid-July, the 3PL connected its warehouse management system to CargoCore, giving operators and leadership one live view of orders, service levels, receiving and storage across every client and both buildings.
Three groups use it every day:
The operations floor works past-due orders and service levels.
Account managers use client scorecards to see how each brand is trending.
Leadership sees performance across clients and buildings without waiting for a manual report.
It changed three routines: a daily past-due review, client scorecards, and proactive account management, reaching out when a client's service or volume shifts instead of waiting for the client to raise it.
The results
The 3PL went live on CargoCore in mid-July 2026. Comparing its first 13 complete weeks on CargoCore (July 13 to October 11) with the 13 weeks before (April 13 to July 12), measured from its own order data:
Volume. 316,041 orders, up from 252,167: an average of 24,311 a week against 19,397 (+25%). Units ordered rose 34%, from 1.49 million to 2.00 million. The busiest week, the week of September 7, reached 29,069 orders, 20% above the prior period's peak.
Clients. 23 new brands started shipping, taking active clients from 100 to 112. The 89 clients active in both periods grew their combined volume 18%, and more than half of them (46) shipped more than before.
Cancellations. Despite the extra load, the cancellation rate fell from 2.0% to 1.5%, and to under 1% in the last two weeks.
Receiving. Inbound receipts rose 22%, from 17,234 to 21,060, and 97.3% still matched expected quantities (97.2% before).
Service. On-time shipping averaged 87% across the period. It dipped in the busiest weeks as volume reached record levels, and was back near 95% in the last two full weeks (the weeks of September 28 and October 5).
What's next. With volume running near 24,000 orders a week, the team is focused on holding on-time shipping at 95% or better through Q4 peak, tightening backorder handling, and onboarding more brands.